System type 10 / 11
Internal service systems
IT and shared-service requests in one path: a catalogue, assignment, response targets and a documented close.
Closest function: IT & internal services
All requests
Open 42Waiting on user 6Solved today 18
Search requests
Past target2
Near target5
Avg. first response18 m
Solved within target · month93%
When you need it
Three signs a process has outgrown its tools.
- 01
Requests by phone and chat
- 02
No clear priority
- 03
No measure of employee satisfaction
What it contains
The modules the system is built from.
A possible scope, not a fixed list: we choose with you what is built first and what waits.
- M01Service catalogue
- M02Request intake
- M03Assignment and priority
- M04Response targets
- M05Comments
- M06Closure
- M07Rating
- M08Reports
Two ways to start
From an approved product foundation, or from scratch.
Start from a product
ServiceDeskProduct foundationInternal servicesEvery internal request: category, priority, team, and a trail to resolution.Explore AssetHubProduct foundationAsset managementEvery asset: where it is, who holds it, and what state it's in.Explore PeopleHubProduct foundationEmployee servicesEverything an employee needs from HR, in one place.Explore
Or a custom system
When your process resembles no product, we build the system around it from the first workshop.
Start from the processHow we workFive clear phasesDetails
- 01Process analysisCurrent process map
- 02Screens and rulesInteractive prototypes
- 03Phased developmentReview environment
- 04Launch and trainingData migration
- 05Operation and supportMonitoring
Start a project
Discuss internal service systems with our analysis team.
An intro session with our analysis team to review your current processes and scope the first system.