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Insights

What we learn from building business systems.

Practical writing on processes and systems, drawn from the work itself. The topics below are in editorial development and are published when complete.

ApprovalsIn editorial development

How do you build an internal approvals system?

The authority matrix, delegation and escalation: what must be defined before any path is built.

  1. 02
    ProcurementIn editorial development

    How do internal procurement systems work?

    From purchase request to purchase order, and why a good comparison starts by defining the criteria.

  2. 03
    DocumentsIn editorial development

    A guide to document management systems

    The approved version, permissions and archiving: three questions that shape the system.

  3. 04
    DecisionIn editorial development

    A custom system, or a product foundation?

    When a fitted product foundation is enough, and when a process needs a system built around it.

  4. 05
    DesignIn editorial development

    Arabic-first interfaces

    Why flipping the direction is not enough, and what changes when an interface is designed for Arabic from the start.

  5. 06
    OperationIn editorial development

    After launch

    How a system turns from a project into a daily tool: training, monitoring and improvement.

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